Help2019-11-07T06:13:41-05:00

Help

So you’ve purchased one of my products and need some help?

My help page has been created to assist you with making the most of your product, so you will not only find answers to frequently asked questions, but you will also be able to watch various tutorials to show you how to do more.

If there is a question that you have that isn’t answered here, please feel free to contact me using the link at the bottom of this page, and I will do my best to help you.

2020 Coloring Planner

Frequently Asked Questions

I’m getting a “You’ve reached your download limit error”. What do I do?2019-11-01T06:24:11-05:00

There is an inbuilt download limit of 10 downloads per product to prevent download links being stolen from people who have purchased the product and posted online. Usually this is enough downloads for you to be able to get the product you have purchased and load it onto your device (and reload it a few times if you upgrade your device etc).

The best way to avoid reaching this limit is to ensure that you are saving the files to your device after clicking the download link in your order confirmation email.

If you’ve reached this limit and need it reset, I am happy to do this for you (at no cost) – simply complete the form at the bottom of the page and I will have it fixed within 24-48 hours.

Do I need any special device or software to use the printable or digital planner?
2019-11-01T06:12:44-05:00

The printable planner only requires a device (and software) that can open a PDF file. Most Apple devices (such as an iPad or Mac computer) and Kindles can do this automatically, however if you are using a Windows computer or Android device, you will need to get a free PDF reader (such as Adobe Reader).

The digital version is an interactive PDF, not an app. You’ll need to open it in your own note-taking apps, such as Goodnotes, Xodo, ZoomNotes or OneNote. Please note I am not affiliated with any of these apps and can only provide support relating directly to the planner.

I’ve pre-ordered the planner. When will I get everything?2019-11-01T06:08:46-05:00

The 2020 Coloring Planner and stickers are expected to be shipped out early November. The digital/printable version will be sent out over the next few days.

Tutorial Videos

More Tutorials Coming Soon!

The Color Catalog

Frequently Asked Questions

I’m getting a “You’ve reached your download limit error”. What do I do?2019-11-01T06:24:11-05:00

There is an inbuilt download limit of 10 downloads per product to prevent download links being stolen from people who have purchased the product and posted online. Usually this is enough downloads for you to be able to get the product you have purchased and load it onto your device (and reload it a few times if you upgrade your device etc).

The best way to avoid reaching this limit is to ensure that you are saving the files to your device after clicking the download link in your order confirmation email.

If you’ve reached this limit and need it reset, I am happy to do this for you (at no cost) – simply complete the form at the bottom of the page and I will have it fixed within 24-48 hours.

Tutorial Videos

Coming Soon!

If You Need To Contact Me…

If your question hasn’t been answered, please complete the contact form below and I will get in contact with you as soon as possible.

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