Terms and Conditions of Purchase & Return Policy

My goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sarah Renae Clark is a part of That Creative Couple Pty Ltd, which is based in Australia. Our Australian Company Number is 635 193 574.

When you purchase an item through this website, the payment is processed from Australia in your chosen currency (AUD, USD or GBP) using the payment processor you nominate on the checkout page (e.g. PayPal, Stripe, Airwallex, Afterpay etc.).

If your credit card’s local currency is different to the one you check out with, your card issuer will convert the payment according to their advertised exchange rate. To determine if you are subject to fees for payments processed in Australia, or in a different currency (if applicable), please contact your card issuer.

It is important that you check the product listing to identify which products are digital products and which are not to avoid ordering the wrong item.

This website records when download links have been accessed, and any purchase which has a download or download attempt recorded against it will automatically be ineligible for a refund if you change or mind or have purchased the wrong item.

If an item has not been accessed, a refund (if you change your mind or have purchased the wrong item) may be granted, but will incur a 5% fee (to cover fees incurred in the processing and refunding of your order which are incurred by me). This fee is non-negotiable.

Exchanges/store credits do not incur any fees.

Refund requests must be received within 30 days of purchase.

PDF files are licensed only to be used by the original purchaser.

If a customer is identified as distributing or re-selling my PDF files (in full or in part) without written consent, access to these files will be immediately revoked and no refund will be provided.

It is your responsibility to ensure that you have the appropriate printing and software facilities to handle items that you have purchased, and that you know how to use that software.

Typically, digital products require a PDF reader to open, such as Adobe Reader.
Digital planners require software which are identified on the product page for the planner.

Refunds will not be granted if you do not have the appropriate hardware, software or knowledge to handle the files you have purchased – if in doubt, or if you require assistance, please contact me via the help page here.

My physical/printed products (sold through this website) are distributed from various locations worldwide, and therefore, refunds based on change of mind are only possible if a product has not yet been assigned to the distribution center for picking and will incur a 5% fee (to cover fees incurred in the processing and refunding of your order which are incurred by me). This fee is non-negotiable.

My faulty/damaged product policy lasts 30 days from when the product arrives at the designated shipping address.

If a product has arrived damaged from transit, it is important that you contact me immediately via email or the help page here.

If a product is faulty, I will offer a repair, replacement, credit or refund at my discretion. Depending on the nature of the fault, photos or a return of the product may be requested in order to verify the damage/fault.

Please do not return the product unless instructed to do so.

Updates on pre-order and backorder items can be found on the help page here.

By default, orders will be put on hold if it contains an item that is not yet in stock until all the items in your order is available for shipping.

If you are having your order delivered to a location that has a free shipping option available, you can contact us at any time and we will split your order into two shipments, shipping the item(s) that are available now VIA our free shipping option.

If you are going to have your order delivered to a location that does not have a free shipping option available, it is recommended that you place the order of the item(s) you would like delivered now separately.

Please note that postage charges do not include customs, import or duties fees. You are responsible for ensuring that customs, import and duties fees are paid. If they are not paid, and the item is returned to us, you will be liable for return and re-shipment costs (if applicable).

As we work to make shipping more affordable across the world, some of our newest products include a free shipping option in selected locations. Free shipping does not apply to all products. When applicable, free shipping is available in Australia and the United Kingdom. It is also available in the United States, excluding Hawaii, Alaska, PO Boxes and Military Bases.

If your order qualifies for free shipping, you will be presented with a $0 cost shipping option on the checkout page. This option is not always selected by default, and so must be selected before checkout to claim the free shipping offer.

Once an order is processed, the shipping carrier cannot be changed and free shipping cannot be redeemed if it wasn’t selected when placing your order.

Shipping in some locations will allow you to nominate a specific carrier.

This carrier will be used, however, if the distribution center is late fulfilling your order, they may choose to upgrade the postage service used for your package at no extra cost. In these circumstances, an alternative carrier may be used.

Shipping in some locations will allow you to nominate a specific service (e.g. express).

The shipping service you request will be ordered when fulfilling your order, however it is important to note that shipping speeds are not guaranteed by us because we do not have any control over the postal delivery network.

Within the USA, Canada the United Kingdom and most of Europe, we use shipping options provided through our fulfillment partner, Shipbob. You can read more about their recent performance here.

For the USA, we provide carrier-specific carriers where available. If you select an economy service, our fulfillment partner selects the most economical carrier for your location.

For the UK, all shipments have shipping included, and will use one of the following carriers: DHL, DPD UK, Evri, Royal Mail or UPS. Ground shipping generally takes up to 3 shipping days from when it leaves our fulfillment warehouse. Keep in mind that during peak periods, such as Christmas, this may be slightly longer.

Within Australia and Internationally, we use Australia Post (standard and express shipments) and Aramex (most economy shipments). You can read more about Australia Post’s domestic performance here, and International performance here.

All of our shipping partners provide tracked shipping. Once a shipping label is generated, you will receive a tracking link.

It is also important to note that fulfillment (i.e. the picking, packing and taking to the post office if required) can take up to 2 business days.

Our experience is that parcels can take much longer to arrive (especially Internationally) during peak periods, such as Christmas, however we will always try our best to provide you with the best service we possibly can.

Digital products are delivered immediately via email. For physical products, you’ll receive a tracking number as soon as your order ships. Shipping times can be unpredictable, and delays are sometimes unavoidable, so I am unable to process refunds or resend items that are taking longer than usual to arrive.

However, in the event of shipping delays beyond 30 days within Australia or USA or 90 days international, I will send a replacement item or offer you a credit or refund for your purchase and shipping cost.

All orders will be processed in the order they are received. If you have any questions about the status of your order, please contact me via the help page here. I appreciate your patience and I always do our best to ship all orders on time.

If your item is damaged in transit, please contact us email [email protected] with details and photos of the damage so that we can assist you further.

Please keep an eye on your tracking number when it is sent to you. This will tell you where your package is. If a package is held at your local post office and then returned to us because it was not collected, you will need to cover re-shipment costs.